RETURN

Would you like to return an order?

START A RETURN

You can return your order within 15 days of receiving it.

Returned items must be in perfect condition and unused.

IMPORTANT CONDITIONS

• We do not offer direct exchanges.
• We do not provide home collection.

HOW TO MAKE A RETURN

You can manage your return through our Returns Centre by clicking Start a Return in your order history.

START A RETURN

Once approved:

• You will receive an email with your return label.
• Print the label and attach it to the parcel.
• Drop off the parcel at any Correos post office.

If you are unable to print the label, simply visit a Correos post office with the email and they will print it for you.

RETURN OPTIONS

Return method	Cost
Refund to the original payment method	€4
Store Credit

 

Your Store Credit will be added to your customer account and can be used on your next purchase.

Store Credit never expires.

RETURN AT YOUR OWN EXPENSE

You may also send the return using your own courier:

• Shipping costs are the customer’s responsibility.
• Select this option when requesting your return.
• You will receive an email with the shipping instructions and return address.

PRODUCT EXCHANGES

If you wish to exchange an item:

• Request a return through the Returns Centre.
• Drop off the parcel at Correos.
• Place a new order for the desired item.

REFUND

Once we receive and inspect the returned items and confirm they are in perfect condition, we will process your refund.

IMPORTANT

This Returns Policy applies to Spain only.

To view the Returns Policy for another country, please select it from the main menu.

START A RETURN