RETURNS

Would you like to return an order?

You can return your order within 15 days of receiving it.

Returned items must be in perfect condition and unused.

Important information

  • We do not offer direct exchanges
  • We do not offer home collections

How to request a return

You can request a return directly from your customer account using the button below:

REQUEST A RETURN

Follow these steps:

  1. Click the Request a return button
  2. Sign in to your customer account
  3. Go to your order history
  4. Select the order you would like to return
  5. Follow the instructions to submit your request

Once your return has been approved:

  • You will receive an email with your returns label
  • Print the label and attach it to your parcel
  • Drop off your parcel at any Correos post office

If you cannot print the label, simply show the email at a Correos post office and they will print it for you.

Return options

Return option

Cost

Refund to your original payment method

€4

Exchanges

If you would like to exchange an item:

  • Request a return from your customer account using the Request a return button
  • Drop off your parcel at a Correos post office
  • Place a new order for the item you would like

Refunds

Once we have received your items and checked that they are in perfect condition, we will process your refund.

Important

This returns policy applies to Spain only.

To view the returns policy for another country, select that country in the main menu.