Terms of service

General Terms and Conditions of Sale

Last updated: 24 August 2026

These General Terms and Conditions of Sale govern the purchase of products through bambolashop.net (the “Website”). Before placing an order, users must read and expressly accept them. These Terms can be saved or printed for future reference.

Acceptance of these Terms does not limit any rights granted to consumers under Spanish law.

1. Seller details

Bambola’s commercial activity is carried out by:

  • Owner: Rubén Balastegui Calvo
  • Spanish tax identification number (NIF): 43550026D
  • Trading name: Bambola
  • Registered address: Passeig Jaume Brutau, 24, Local 3, 08392 Sant Andreu de Llavaneres, Barcelona, Spain
  • Email: bambola@bambolashop.net
  • Telephone: +34 617 317 781

These Terms apply to sales made by Bambola through the Website within Spain.

2. Customers and capacity to contract

To make a purchase, users must be at least 18 years old and have sufficient legal capacity to enter into a contract. Anyone acting on behalf of another person or organisation declares that they have sufficient authority to do so.

When placing an order, customers undertake to provide truthful, complete and up-to-date information. Bambola will not be responsible for problems arising from incorrect or incomplete information supplied during the purchase.

3. Products and commercial information

Bambola sells clothing, accessories and other fashion items. Each product page sets out the item’s essential characteristics, price, sizes, colours and, where applicable, composition and care instructions.

We make every effort to display product images as accurately as possible. Colours may nevertheless vary slightly depending on the screen, lighting or device settings. These variations do not affect consumers’ statutory rights where a product does not conform to the contract.

All products are subject to availability. If an item becomes unavailable after an order has been confirmed, Bambola will inform the customer and promptly refund any amount paid for that item. It will not be replaced with another product without the customer’s prior consent.

4. Prices, taxes and charges

Prices are shown in euros and include all taxes legally applicable, unless expressly stated otherwise. Delivery charges and any other additional costs will be displayed before the order is confirmed and paid for.

Bambola may change its prices at any time. The applicable price will be the one displayed when the order is confirmed. If an obvious pricing error is identified before dispatch, the customer will be informed and may either confirm the purchase at the correct price or cancel the order for a full refund.

Promotional codes and discounts are subject to their own conditions, validity periods and possible exclusions. Unless expressly stated otherwise, they cannot be combined.

5. Ordering process and conclusion of the contract

To place an order through the Website, users must:

  1. Select the product, size, colour and quantity required.
  2. Add the items to the basket.
  3. Review the order and provide billing and delivery details.
  4. Select one of the available delivery and payment methods.
  5. Accept these Terms and confirm payment.

Customers can review and correct the information entered before completing the purchase. The automatic acknowledgement confirms that Bambola has received the order, but the sales contract is concluded when Bambola sends the order or dispatch confirmation, depending on the checkout process shown.

Confirmation will be sent to the email address provided and will include the essential purchase information. The contract is concluded in Spanish, although the Website may also be available in other languages.

Bambola may reject or cancel an order due to non-payment, reasonable suspicion of fraud, inability to deliver, an obvious error or lack of availability. If payment has already been taken, the relevant amount will be refunded without undue delay.

6. Payment methods

Available payment methods will be displayed during checkout. Payments are processed by third-party providers using their own security measures. Bambola does not store complete payment card details.

The customer confirms that they are authorised to use the selected payment method. If the card issuer or payment provider declines payment, the order cannot be processed.

7. Shipping and delivery

Delivery areas, methods, charges and estimated times will be shown on the Website and during checkout. Delivery times begin from order confirmation and may be affected by weekends, public holidays, peak trading periods or circumstances beyond Bambola’s reasonable control.

Unless another period has been agreed, orders will be delivered without undue delay and no later than 30 calendar days after the contract is concluded.

Customers must check that the delivery address is correct. If delivery cannot be completed due to incorrect details, repeated absence or failure to collect the parcel, Bambola may charge only the reasonable additional costs incurred, after informing the customer.

The risk of loss or damage passes when the customer, or a third party nominated by them other than the carrier, takes physical possession of the order.

If the parcel arrives visibly damaged, customers are advised to record this with the carrier and contact Bambola as soon as possible. This recommendation does not limit their statutory rights.

8. Right of withdrawal and returns

Bambola extends the statutory period and allows customers to request a return within 15 calendar days of receiving the order.

Consumers may withdraw from the purchase without giving a reason. To arrange a return, customers should sign in to their customer account, open the relevant order and follow the available return option. They may also notify Bambola of their decision by sending an unequivocal statement to bambola@bambolashop.net before the deadline expires.

Once the request has been authorised, Bambola will send the instructions and, where applicable, a return label. Items must be sent or handed over without undue delay and, in any event, within 14 calendar days of notifying the withdrawal.

A return made using the label supplied by Bambola costs €4, which will be deducted from the refund. This charge does not apply where the return is due to a defective or non-conforming product, or an item sent incorrectly by Bambola.

Consumers may inspect a product in the same way as they would in a physical shop. They are only liable for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning. Items should, where possible, be returned with their tags, accessories and original packaging.

Refunds

Bambola will refund all payments received for the returned products and, where legally required, the original standard delivery charge. Any additional cost resulting from the customer’s choice of a more expensive delivery method than the standard option will not be refunded.

The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise, without undue delay and no later than 14 calendar days after Bambola is informed of the withdrawal. Bambola may withhold the refund until it has received the items or the customer provides evidence that they have been returned, whichever occurs first.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the cases provided for by law, including:

  • Items made to the customer’s specifications or clearly personalised.
  • Sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been removed after delivery.
  • Any other cases excluded under applicable law.

These exceptions will be interpreted restrictively and will apply only where all legal requirements are met.

Exchanges

Bambola does not offer direct exchanges. Customers who require another size, colour or product must request a return and place a new order.

Practical and up-to-date return information is available in the Website’s Returns Policy. In the event of any conflict, mandatory consumer rights under applicable law will prevail.

9. Defective or non-conforming products

Bambola is liable for any lack of conformity existing at the time of delivery that becomes apparent within the statutory period of three years from delivery.

If an item is defective, does not match its description or has been sent in error, the customer should contact Bambola, quoting the order number and, where useful, attaching photographs. Images may help us process the request but do not replace statutory rights and will not be required where providing them would be impossible or disproportionate.

Under applicable law, consumers may request that the product be brought into conformity by repair or replacement and, where appropriate, may request a price reduction or termination of the contract. Remedies will be provided free of charge, within a reasonable time and without significant inconvenience.

The statutory guarantee does not cover normal wear and tear, damage caused by misuse, accidents, failure to follow care instructions or alterations made by third parties, provided that the damage is not the result of an original lack of conformity.

10. Customer accounts

Users are responsible for keeping their login details confidential and for activity carried out through their account. They must notify Bambola of any unauthorised access of which they become aware.

Bambola may temporarily suspend an account where there are reasonable indications of fraud, unlawful use or a security risk. Suspension will not affect rights arising from orders already concluded.

11. Intellectual and industrial property

Website content, including text, photographs, designs, logos, trade marks, graphics, videos, software and visual elements, belongs to Bambola or is used with the permission of its owners and is protected by intellectual and industrial property law.

Users may browse and make private copies where necessary to use the Website. They may not reproduce, distribute, alter, publicly communicate, commercially exploit or otherwise use its content beyond what is permitted by law without the relevant owner’s prior written consent.

12. Permitted use of the Website

Users agree to use the Website lawfully and not to:

  • Carry out fraudulent or unlawful activities or infringe third-party rights.
  • Introduce viruses, malicious code or anything that may damage or alter the Website.
  • Attempt to access systems, accounts or data without authorisation.
  • Collect another person’s personal data without a lawful basis.
  • Use automated content-extraction methods in a way that harms the Website or infringes rights.

Bambola may take reasonable measures to protect the Website and suspend access that breaches these rules, without prejudice to any other legal rights.

13. Third-party services and links

The Website may integrate third-party services, such as payment gateways, delivery companies, Shopify applications or links to other websites. Those third parties are responsible for their own services and terms.

Bambola does not control external website content and is not responsible for losses arising solely from its use. This clause does not exclude any liability that Bambola has by law for the proper performance of the contract.

14. Availability and liability

Bambola takes reasonable measures to keep the Website available and secure but cannot guarantee uninterrupted or error-free operation. Interruptions may occur due to maintenance, updates, technical incidents or force majeure.

Bambola will be liable for direct loss resulting from a contractual breach attributable to it, in accordance with applicable law. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, personal injury, defective products or any other liability that cannot lawfully be excluded.

Consumers retain all their statutory rights. The limitations in these Terms will not apply where they conflict with mandatory consumer-protection rules.

15. Data protection and cookies

The processing of personal data is governed by the Website’s Privacy Policy. The use of cookies and similar technologies is explained in the Cookie Policy. Both policies should be read together with these Terms.

16. Communications and customer service

For questions about orders, returns, guarantees or these Terms, users can contact Bambola by:

Communications relating to a purchase may be sent to the email address or telephone number supplied with the order.

17. Complaints

Consumers wishing to submit a complaint can write to bambola@bambolashop.net, stating their contact details, order number and the reason for the complaint. Bambola will endeavour to reply as soon as possible.

Consumers may also contact the relevant public consumer service, their local Municipal Consumer Information Office or any applicable alternative dispute-resolution body.

18. Governing law and jurisdiction

These Terms are governed by Spanish law.

Where the purchase is made by a consumer, any dispute will be submitted to the courts determined by applicable law, including the courts of the consumer’s place of residence where appropriate. These Terms do not require consumers to waive any jurisdiction granted to them by law.

If the customer is acting as a business or professional and the law permits a choice of jurisdiction, the parties submit to the courts of Barcelona, unless a mandatory rule provides otherwise.

19. Severability

If any provision of these Terms is declared void, unlawful or unenforceable, it will be treated as deleted or limited to the extent necessary, without affecting the validity of the remaining provisions. Where possible, the affected clause will be interpreted in a manner consistent with applicable law.

20. Changes to these Terms

Bambola may update these Terms due to legal, technical, operational or commercial changes. The version applicable to an order is the version accepted when the purchase is made. Later changes will not apply retrospectively to contracts already concluded unless they are more favourable to the consumer or required by law.

The current version will remain available on the Website together with its last-updated date.

Appendix — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may also use the return option in your customer account or send any other unequivocal statement.

To: Bambola — Rubén Balastegui Calvo, Passeig Jaume Brutau, 24, Local 3, 08392 Sant Andreu de Llavaneres, Barcelona, Spain; bambola@bambolashop.net.

I hereby give notice that I withdraw from my contract of sale for the following products:

____________________________________________________________

Order number: ______________________________________________

Ordered on / received on: ___________________________________

Consumer’s name: __________________________________________

Consumer’s address: ________________________________________

Signature (only if submitted on paper): ________________________

Date: _____________________________________________________